State Farm® Insurance Agent Nikki Dyer

"RECENTLY CONTACTED RYAN RUDOLPH CONCERNING EARLY PAYMENT OF OUR HOME YEARLY INSURANCE BILL. HE FORWARDED TO ME THE EMAIL WITH THE ADDRESS IN DALLAS, TEXAS. SENT THE CHECK TODAY AND ALL IS WELL. THANK-YOU FOR YOUR PROMPTNESS CONCERNING THIS ITEM. GARY L."

"Nikki and Melissa were incredibly professional and helpful in getting our insurance policies setup. Would 100% recommend them to everybody!"

"Nikki has been our State Farm Agent for several years and we have always had a positive experience with her and her team. They are very knowledgeable and timely in their responses to our questions. Nikki and her team are always prepared to go the extra mile and we feel we are in capable hands when it comes to our insurance coverage."

"I have worked with Nikki for many, many years and she's seen me through several types of insurance (car, rental, homeowner...) and answered countless questions. She's always so quick to reply, helpful and just super kind to work with. I'm really grateful and happy to give her my business."

"Nikki reached out today after the lengthy ordeal below and was very pleasant to work with. She explained more about how the policy works and what I should be understanding regarding my use of the vehicle and how it impacts my coverage. The 1-star rating reflects the initial experience with this office, not the latest work done by Nikki and will updated accordingly once I'm sure everything has been sorted out. Everything below was written prior to 1/2/24 and reflected my opinions at the time of writing. I started a new policy with Ryan's help in September and was quoted $63/month for insurance on an old project car. I was billed correctly for the first two months of the policy, but after that, I have been getting charged $260-$270 each month now. I have called Nikki's office 3 separate times before today, the first being over a month ago when the first overcharge was made. Nikki promised a call back on one call and Ryan promised a call back on another. When I called again today after still hearing nothing from either of them, he said he was "just taking a look at it this morning" after a month of leaving it sit (what luck). Not sure what he was looking at before I called, because it took less than 4 minutes of typing away in silence for him to have to admit he couldn't see what I was being billed for and needed to contact underwriting to find out anything about it. EDIT: Ryan did call me back at the end of the day after leaving this review and explained that the difference in price was because of some mistakes in how I filled out some paperwork from some miscommunication during the policy setup, but has now resolved the issue. I'm happy to now be paying the agreed price going forward for my policy. I still do not recommend this office. After I'd thanked Ryan for fixing the issue, he replied with "...and that review you left?" followed by a long pause waiting for me to say I'd take it down. After hearing that, it is blatantly obvious that this issue was only a priority because their rating was negatively affected. EDIT 2: I received another email from Ryan telling me that I've slandered the office and that issue is not resolved and will require another phone call on Tuesday. So that's fun. I just wanted to pay $63 for insurance like we agreed, that's it. The headaches just don't stop."

"Nikki and her office have always been so wonderful and easy to work with. Not to mention, they keep me on track when I forget to pay on my policy. I have been with them for around 15 years and I have never had a problem with getting questions answered or filing a claim."

"Very helpful and friendly!!"

"We have used Nikki as our agent for 20 years. Nikki and her staff are incredibly dedicated to their clients, and they are always kind, professional and helpful! Nikki answers any and all questions and is very knowledgeable! 5 stars for sure!"

"I have been a customer of Nikki Dyer for 15 years now. Nikki and Melissa are fantastic, thorough, patient and caring. Without reservation, I would recommend this office if you are looking for an agent in Highlands Ranch."

"Nikki is unbelievably responsive and knowledgeable! She is great to work with on any insurance need."

"I just want to say how great Ryan is. He is a keeper. Colo Motor Vehicle lost all of my registration papers for my can and license plate. Before I finished asking for a copy of the insurance he had already emailed it to me. Over the years, Ryan has been on top of his expertise, professional finesse, friendly, and a joy to work with. Thank you, Ryan, Donna"

"Switching insurance isn’t something I take lightly, however, after my long time agent retired, I was not getting the same kind of response or rapport from the agency that took over, so I started my search. I could not be happier with the support, responsiveness and genuine concern and connection I have gotten from Ryan, Melissa and the entire team working with Nikki. Not only did I recognize great savings, but feel like I am better educated and looked after."

"Great people to work with"

"We have had Nikki Dyer as our agent for years. Her staff, epecially Melissa Compton, go out of their way to take care of our needs. We have car, home, business and an umbrella policy with them and completely satisfied with the service we receive."

"Horrible support and left with no fair payment. We are $3000 plus out of pocket with no help to be paid All they say is that they can’t pay our car repair bills. Amazing. We have used State Farm for over 30 years. Now I’m not sure why."

"Nikki is Awesome and everyone in her office are super friendly and professional!"

"I ran into an instance (pun intended) where I was needing a windshield replaced, after already having one replaced weeks prior. I had called to check my coverages and see if my rates would go up. Ryan answered my call, and, went above and beyond from there. He inquired to the shop manager on my behalf, and then collaborated further with them to a resolve, making sure my needs were met promptly, and with minimal cost. Simply put, excellent customer service and communication! Would highly recommend this office without reservation."

"Nikki and her office have been great about quickly getting back to me with any questions I have concerning my policies. Nothing but positive experiences when I contact anyone in her office."

"Nikki's staff (Melissa in particular) has been very helpful in updating my insurance for a pending auto purchase."

"It's early on in my relationship with this agency however to this point they have gone above and beyond the call of duty. Service seems to be a priority for them and I have been pleased with the service I have received."

"Ryan of Nikki's office has been helping us to get insurance coverage on our newly acquired rental property. Ryan is great and very easy to work with. He spent time to help us understand all options."

"Great and responsive service!"

"They help me a lot good price and I recommend to anyone thanks for the help"

"Moved into Colorado in 2016. Found Nikki Dyer and her State Farm team. Have been exceptionally happy with their service and support. I highly recommend them."

"Fantastic, attentive service from both Nikki and her staff!"