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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kristoph-Dietrich Kinzli

Kristoph-Dietrich Kinzli

August 16, 2024

5  out of  5
rating by Kristoph-Dietrich Kinzli
"Nikki and Melissa were incredibly professional and helpful in getting our insurance policies setup. Would 100% recommend them to everybody!"
We responded:
"Hey Kristoph-Dietrich, Thanks a lot for your awesome review! I'm glad Melissa could help you get your insurance policies set up smoothly. We appreciate your recommendation and are here if you need anything else. - Nikki Dyer - State Farm Insurance Agent, Highlands Ranch, CO"
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Stacey Curtin

March 27, 2024

5  out of  5
rating by Stacey Curtin
"Nikki has been our State Farm Agent for several years and we have always had a positive experience with her and her team. They are very knowledgeable and timely in their responses to our questions. Nikki and her team are always prepared to go the extra mile and we feel we are in capable hands when it comes to our insurance coverage."
We responded:
"Thank you for your glowing review, Stacey! I'm thrilled to hear that you've had a positive experience with our office and team. We are dedicated to providing knowledgeable and timely service, and we're always here to go the extra mile for you. Feel free to reach out for any future insurance needs or questions. - Nikki Dyer - State Farm Insurance Agent, Highlands Ranch, CO"
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Audrey Wintory

January 24, 2024

5  out of  5
rating by Audrey Wintory
"I have worked with Nikki for many, many years and she's seen me through several types of insurance (car, rental, homeowner...) and answered countless questions. She's always so quick to reply, helpful and just super kind to work with. I'm really grateful and happy to give her my business."
We responded:
"Audrey, it is always a joy working with you! It makes us incredibly happy to know that we have been able to help you with your auto, renters, and home insurance needs. We truly care about our customers and want to make sure they are satisfied in every aspect. Thank you for trusting us with your insurance needs and we’re glad to have you as part of our State Farm family!"
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Joe Gohn

January 15, 2024

3  out of  5
rating by Joe Gohn
"Nikki reached out today after the lengthy ordeal below and was very pleasant to work with. She explained more about how the policy works and what I should be understanding regarding my use of the vehicle and how it impacts my coverage. The 1-star rating reflects the initial experience with this office, not the latest work done by Nikki and will updated accordingly once I'm sure everything has been sorted out. Everything below was written prior to 1/2/24 and reflected my opinions at the time of writing. I started a new policy with Ryan's help in September and was quoted $63/month for insurance on an old project car. I was billed correctly for the first two months of the policy, but after that, I have been getting charged $260-$270 each month now. I have called Nikki's office 3 separate times before today, the first being over a month ago when the first overcharge was made. Nikki promised a call back on one call and Ryan promised a call back on another. When I called again today after still hearing nothing from either of them, he said he was "just taking a look at it this morning" after a month of leaving it sit (what luck). Not sure what he was looking at before I called, because it took less than 4 minutes of typing away in silence for him to have to admit he couldn't see what I was being billed for and needed to contact underwriting to find out anything about it. EDIT: Ryan did call me back at the end of the day after leaving this review and explained that the difference in price was because of some mistakes in how I filled out some paperwork from some miscommunication during the policy setup, but has now resolved the issue. I'm happy to now be paying the agreed price going forward for my policy. I still do not recommend this office. After I'd thanked Ryan for fixing the issue, he replied with "...and that review you left?" followed by a long pause waiting for me to say I'd take it down. After hearing that, it is blatantly obvious that this issue was only a priority because their rating was negatively affected. EDIT 2: I received another email from Ryan telling me that I've slandered the office and that issue is not resolved and will require another phone call on Tuesday. So that's fun. I just wanted to pay $63 for insurance like we agreed, that's it. The headaches just don't stop."
We responded:
"Thank you for your review, Joe. All feedback is important, and we’re sorry to hear that we didn’t meet your expectations. Your situation is far from our usual standards. We take full responsibility for your experience and would love to talk to you about how we can improve this issue. Please feel free to contact me to tell me more about your experience and how we can find a resolution for you. "
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Susan Fitch

December 28, 2023

5  out of  5
rating by Susan Fitch
"Nikki and her office have always been so wonderful and easy to work with. Not to mention, they keep me on track when I forget to pay on my policy. I have been with them for around 15 years and I have never had a problem with getting questions answered or filing a claim."
We responded:
"Susan, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Dan Garcia

December 28, 2023

5  out of  5
rating by Dan Garcia
"Very helpful and friendly!!"
We responded:
"Dan, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies."
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K T

December 28, 2023

5  out of  5
rating by K T
"We have used Nikki as our agent for 20 years. Nikki and her staff are incredibly dedicated to their clients, and they are always kind, professional and helpful! Nikki answers any and all questions and is very knowledgeable! 5 stars for sure!"
We responded:
"K T, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Shawn Susser

December 27, 2023

5  out of  5
rating by Shawn Susser
"I have been a customer of Nikki Dyer for 15 years now. Nikki and Melissa are fantastic, thorough, patient and caring. Without reservation, I would recommend this office if you are looking for an agent in Highlands Ranch."
We responded:
"We love seeing reviews like this, Shawn! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Michael Zegarski

October 3, 2023

5  out of  5
rating by Michael Zegarski
"Nikki is unbelievably responsive and knowledgeable! She is great to work with on any insurance need."
We responded:
"Thank you for the five-stars, Michael! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Donna Jantz

August 21, 2023

5  out of  5
rating by Donna Jantz
"I just want to say how great Ryan is. He is a keeper. Colo Motor Vehicle lost all of my registration papers for my can and license plate. Before I finished asking for a copy of the insurance he had already emailed it to me. Over the years, Ryan has been on top of his expertise, professional finesse, friendly, and a joy to work with. Thank you, Ryan, Donna"
We responded:
"Donna, thank you for sharing your experience with our office! Our team strives to provide quality coverage, and we are happy to hear that Ryan was able to do that for your auto insurance policy! We are thankful for your trust in our office to help secure what matters most."
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Jake Turner

August 8, 2023

5  out of  5
rating by Jake Turner
"Switching insurance isn’t something I take lightly, however, after my long time agent retired, I was not getting the same kind of response or rapport from the agency that took over, so I started my search. I could not be happier with the support, responsiveness and genuine concern and connection I have gotten from Ryan, Melissa and the entire team working with Nikki. Not only did I recognize great savings, but feel like I am better educated and looked after."
We responded:
"Thank you, Jake, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Ryan & Melissa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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John Clausen

June 5, 2023

5  out of  5
rating by John Clausen
"Great people to work with"
We responded:
"John, thank you! We appreciate your trust in us to take care of your insurance policies."
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Kevin Devaney

June 2, 2023

5  out of  5
rating by Kevin Devaney
"We have had Nikki Dyer as our agent for years. Her staff, epecially Melissa Compton, go out of their way to take care of our needs. We have car, home, business and an umbrella policy with them and completely satisfied with the service we receive."
We responded:
"Kevin, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. Melissa truly cares about all our customers. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Patrica Johnson

May 24, 2023

1  out of  5
rating by Patrica Johnson
"Horrible support and left with no fair payment. We are $3000 plus out of pocket with no help to be paid All they say is that they can’t pay our car repair bills. Amazing. We have used State Farm for over 30 years. Now I’m not sure why."
We responded:
"Hi, Patrica. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. We appreciate your business and look forward to continue working with you in the future."
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Mark Steigerwald

May 20, 2023

5  out of  5
rating by Mark Steigerwald
"Nikki is Awesome and everyone in her office are super friendly and professional!"
We responded:
"We love seeing reviews like this, Mark! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Michael Peters

March 2, 2023

5  out of  5
rating by Michael Peters
"I ran into an instance (pun intended) where I was needing a windshield replaced, after already having one replaced weeks prior. I had called to check my coverages and see if my rates would go up. Ryan answered my call, and, went above and beyond from there. He inquired to the shop manager on my behalf, and then collaborated further with them to a resolve, making sure my needs were met promptly, and with minimal cost. Simply put, excellent customer service and communication! Would highly recommend this office without reservation."
We responded:
"Thank you, Michael, for the amazing review! Our team works hard to provide a great insurance experience in Highlands Ranch and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Craig Horvath

January 17, 2023

5  out of  5
rating by Craig Horvath
"Nikki and her office have been great about quickly getting back to me with any questions I have concerning my policies. Nothing but positive experiences when I contact anyone in her office."
We responded:
"Craig, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
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Brad Harper

November 9, 2022

4  out of  5
rating by Brad Harper
"Nikki's staff (Melissa in particular) has been very helpful in updating my insurance for a pending auto purchase."
We responded:
"Thank you for the positive rating, Brad! We're happy to hear Melissa was able to assist you with your insurance needs."
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Jim Peros

September 12, 2022

5  out of  5
rating by Jim Peros
"It's early on in my relationship with this agency however to this point they have gone above and beyond the call of duty. Service seems to be a priority for them and I have been pleased with the service I have received."
We responded:
"Thank you for the five-stars! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Alice Chao

September 10, 2022

5  out of  5
rating by Alice Chao
"Ryan of Nikki's office has been helping us to get insurance coverage on our newly acquired rental property. Ryan is great and very easy to work with. He spent time to help us understand all options."
We responded:
"Thanks for the kind words, Alice! We’re happy to hear Ryan was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Ezra Kelderman

July 20, 2022

5  out of  5
rating by Ezra Kelderman
"Great and responsive service!"
We responded:
"Ezra, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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luis gamboa

July 5, 2022

5  out of  5
rating by luis gamboa
"They help me a lot good price and I recommend to anyone thanks for the help"
We responded:
"Luis, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Andrew Small

June 3, 2022

5  out of  5
rating by Andrew Small
"Moved into Colorado in 2016. Found Nikki Dyer and her State Farm team. Have been exceptionally happy with their service and support. I highly recommend them."
We responded:
"We love seeing reviews like this, Andrew! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Mike Culp

April 21, 2022

5  out of  5
rating by Mike Culp
"Fantastic, attentive service from both Nikki and her staff!"
We responded:
"Thank you, Mike, for the amazing review. Our team works hard to provide a great insurance experience in Highlands Ranch and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
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RM Rudolph

April 1, 2022

5  out of  5
rating by RM Rudolph
"I highly recommend this agency. The staff is always helpful, knowledgable and they take the time to “translate” the world of insurance for me."
We responded:
"Rhonda, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"