State Farm® Insurance Agent Nikki Dyer

"I ran into an instance (pun intended) where I was needing a windshield replaced, after already having one replaced weeks prior. I had called to check my coverages and see if my rates would go up. Ryan answered my call, and, went above and beyond from there. He inquired to the shop manager on my behalf, and then collaborated further with them to a resolve, making sure my needs were met promptly, and with minimal cost. Simply put, excellent customer service and communication! Would highly recommend this office without reservation."

"I have worked with this agency a couple times in the past to obtain information for the type of job I have. Today, blew my mind. I was having a bad day and I needed to obtain additional information for a policy. I was worried that maybe the agency wouldn’t be able to help me with what I needed. I called and spoke to Emily. She went out of her way to help me find the customers agent information. It wasn’t even her customer and she still helped! When we couldn’t find the information, she checked in with a coworker to find alternative options and in the end she was able to give me what I needed! I’m so happy with their service, if I lived in the area, I would totally go her to obtain any of my insurances! Thanks Emily, you rock!"

"Didn't have any issues with them for 10 years, always received excellent service until today. I called to add service to find out my policy had lapsed for a few months. Instead of helping to fix the issue, the service approach was to ask me why I didn't notice a payment that was automatically recurring for a decade, about the two emails in my promotions folder (that to be fair, I did receive, but I don't open promotions and the titles didn't indicate lapse, so didn't get opened), and the letters their national office sent that neither myself nor my wife received. It's unfortunate that one bad experience can mar a 10 year relationship, but when your only requirement for service is that the service continue to exist, blame and implications about my budgeting isn't the response I am looking for from a customer service professional. *Edit - removing another star as they never bothered to respond to the email. 10 years without issue, and our concern is met with open disdain from those we spoke to directly. If you are going with State Farm for customer service, look elsewhere."